Due to a serious hard drive failure on our server (which was outside of our control), all hosting accounts on the server went down.
All accounts have now been created and have started to restore. Depending on the size of the files and databases, the accounts should be fully restored soon.
We apologise greatly for this and the time taken to restore the accounts.
UPDATE: ALL HOSTING ACCOUNTS ARE NOW BACK TO NORMAL. IF YOU REQUIRE ANY SUPPORT, PLEASE OPEN A SUPPORT TICKET VIA YOUR CLIENT AREA.
